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News Release |
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FOR
RELEASE THURSDAY, JANUARY 15, 2004
Castle CRM Recognized for Highest Customer
Retention by Sage Software
New York, NY – Castle CRM, a premier customer
relationship management consulting company serving mid-sized and large
businesses, was recognized by Sage Software as a leader in Sage CRM SalesLogix customer
retention.
“Our results show that the clients served by
Castle CRM has one of the highest software renewal rates of any of our global
business partners. We applaud Castle CRM for their proactive approach in
solving customer business problems, and enabling clients to unleash the immense
value provided by Sage CRM SalesLogix”, said Jon Van Duyne,
senior vice president and general manager of CRM
Solutions, Sage Software. Sage Software offers leading business
management products and services for over 1.6 million small- and mid-sized
customers in North America. Its parent company (London: SGE.L) supports nearly
three million customers worldwide with revenues of nearly $700 million.
“We are pleased to recognize the efforts made
by The Castle Group to satisfy and retain the vast majority of their Sage CRM SalesLogix
customers over the past seven years. Key to Castle's high level of customer
satisfaction is their ability to set accurate customer expectations and to
manage and deliver to those expectations,” said Bob Neeser, vice president of
sales.
"There are three key elements to a successful
CRM initiative: people, process, and technology. Our approach ensures that all
three of these elements are in alignment and supportive of our customers’ client
relationship visions. We continually learn from our customers' experiences
enabling us to develop new solutions that improve customer service, streamline
sales and marketing processes and reduce operating costs”, said Anthony Castle,
CEO, and founder of Castle CRM.
About Castle
CRM
Castle CRM (www.acastle.com),
located at 44 Wall Street in New York City, is a premier customer relationship
management company, serving consumers and businesses. Backed by the research and
development capabilities of Sage Software, the company runs a sophisticated
systems integration, application management and professional services company
located in the US and Spain. The company is a Sage Software SalesLogix Business Partner,
system integrator and managed service provider for the public and private
sectors, and offers outsourcing, consulting and system integration to mid-sized
to large businesses.
For more information, reporters may contact:
Nancy
Radomski (866) 330-6470 (voice & FAX)
nradomski@acastle.com
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