About Castle CRM:
Castle CRM is a Sage SalesLogix Premier Business Partner who provides CRM Business Solutions for companies' sales, marketing and customer service organizations. We offer consulting and system integration services aligning to your business objectives, using tools that generate significant near-term return on investment. Castle CRM's has been offering Customer Relationship
Management Business Solutions to customers for over twenty years. We offer proven approaches, fresh perspectives and innovative
thinking, delivered under a single management structure. We have the knowledge,
technology, tools and people ready to improve the effectiveness and efficiency
of your key business functions.
Castle CRM's Value
Proposition:
- Approach: We differentiate ourselves on process knowledge. Our engagement focus is upon understanding client business processes and the desired outcomes of their CRM system. Given the proper CRM business strategy, well-articulated business processes, and defined outputs, our technologists are capable of building industry-leading systems that meet the strategic and operational goals of our clients. Year-after-year, our clients return to us for advise and to engage in enhancing their systems.
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CRM Knowledge: Companies turn to us to monitor technology, techniques and industry trends in CRM and expect us to keep them aware of advances in customer-facing processes. In this discipline, we have to have more knowledge and skills than our customers could ever obtain, and to bring our "A-Game" to the table. We do. .
- Technical Knowledge: In addition to certifications on all aspects of SalesLogix technologies (SalesLogix, SalesLogix Web, SalesLogix Mobile, SalesLogix Visual Analyzer), we focus heavily on the underlying technologies - .NET, web technologies,
data management and systems integration. Our people are continually enrolled in university and technical programs and we participate in industry seminars and technical user groups. We work very hard to insure we
competent and qualified to offer leading-edge technical solutions.
- Project Management: Our results stem from design, implementation and project oversight processes that yield repeatable success. The engagements are open to continual inspection and provide constant communication. Engagement deliverables are clearly defined in the early phases of the project, allowing clients to understand what to expect and provide Castle CRM with a clear roadmap of what to build. There are no surprises with our engagements - we are known for having on-time and in-budget implementations.
- Our Client References: Castle CRM has excellent customers who consider us part of their teams. Our references will illustrate the trust and commitment companies put in our relationship. Our value proposition transcends the implementation of specific CRM capabilities for our clients.